Are custom fees included in the shipping price?
We work with fulfiment centres in the UK, US, Australia and EU and our prints will be shipped from the nearest fulfimente centre to your location, therefore in most cases custom fees wont apply upon arrival.
For some countries import fees may apply and these are the responsability of the customer.
What payment options do you accept?
We accept card payments, PayPal, Apple Pay and Shop Pay.
Can I track my order?
All packages are tracked. You will receive an email with a tracking link once your order is shipped.
Can I change my address?
You may change your address as long as you contact us before your order has shipped at hello@carlallanos.co.uk
Are the prints framed?
We do not offer framed prints at the moment but we are working hard to add this as an option very soon.
What happens if my print arrives damaged?
To ensure your print arrives safely, we ship your print in a robust mailing tube but if by any chance your order arrives damaged, all you have to do is send us some photos of both the print and the packaging to hello@carlallanos.co.uk and we will send you a replacment ASAP.
Can I add a personalised note to my order?
Unfortunally we are unable to add personalised notes to your parcels at this time.
Are the prints hand signed by Carla?
Only limited edition prints and original paintings are hand signed by the artist.
Size of prints with white border?
Prints that are shown to have a white border surrounding the artwork is part of the print design and is included on the overal size of the print.
What is a fine art print?
The difference between a fine art print and a regular poster, is that a fine art print is printed in very high quality acid-free paper, using a printing technique called Giclée that produces rich and saturated colours guaranteed to last for years without loosing its original beauty.
Do you sell the original paintings?
Yes, you can find Carla's available original artworks here : Original artwork
